Specialist in creating solutions to complex problems, tech facilitator, Python enthusiast, lover of automations and hacks, dreaming of being a Jedi Master, I have a career in the area of high availability technology and operations.
Tools & Experiences
✅ Tech & Ops Specialist; ✅ Expert in Automation and Scripting; ✅ Enthusiast in Agile and Lean methodology. ✅ Chatbot Specialist (IA's, Mktzap, Blip, Huggy, Zenvia) | Dialogflow (Google), LUIS (Microsoft) and IBM Watson; ✅ Experience with CRM (analytical and strategic); ✅ Zendesk deployment and configuration; ✅ Zendesk API (Automation and data management.) ; ✅ No-Code Integration Platforms (Zapier, Automate.io, Integromate) ✅ Extensive knowledge with infrastructure & cloud(AWS, Google Cloud and Azure); ✅ REST, VPN, Zapier, Integromate, RPA, Postman API integrations; ✅ Application logs and monitoring (Grafana, Graylog, New Relic) ✅ Whatsapp Business API Approval Process; ✅ Power BI (Reports, KPI'S, CSOps, CXOps); ✅ Data analysis in SQL/PL (MySQL, Postgresql, SQL Server, Diagnostic Analysis, Creation of Views, Queries, #datadriven); ✅ Development of reports (Macros Excel, Dashboards); ✅ Enchanting #CS #CX customers (Generating an incredible customer service experience); ✅ Experience with Saas, Paas & Fintechs;