I have a live chat database and I am trying to get an idea of how many concurrent chats staff are taking. I'm not sure of the best way to report it so I have decided to get a list of chats for a given period then for each one display a count of chats that overlapped that one in some way.

I am querying 2 tables across a join but this is just to get the Operators name. The fields that have the relevant dates are:

DateTime? ChatRequests.Answered
DateTime? ChatRequests.Closed

I think I have everything covered. I just want to see if anyone can tell me if I'm missing anything, or if there is a better approach to it.

.Where (cr => (cr.Created.AddHours (10).Date == DateTime.Now.AddDays (-1).Date))
.Where (cr => cr.OperatorID.HasValue)
.Join (
    chat => chat.OperatorID.Value, 
    op => op.ID, 
    (chat, op) => 
            chat = chat, 
            op = op
.Select (
    g => 
            Operator = g.op.FullName, 
            Answered = g.chat.Answered.Value.AddHours (10), 
            Closed = g.chat.Closed.Value.AddHours (10), 
            Duration = (Decimal)((g.chat.Closed.Value - g.chat.Answered.Value).TotalMinutes), 
            Company = g.chat.AccountName, 
            Contact = g.chat.ContactName, 
            OtherChatsInSamePeriod = ChatRequests
                        .Where (cr => (cr.OperatorID == g.chat.OperatorID))
                        .Where (cr => (cr.ID != g.chat.ID))
                        .Where (
                           cr =>    (cr.Answered.Value >= g.chat.Answered.Value && cr.Answered.Value <= g.chat.Closed.Value) 
                                     || (cr.Closed.Value >= g.chat.Answered.Value && cr.Closed.Value <= g.chat.Closed.Value)
                                     || (cr.Answered.Value < g.chat.Answered.Value && cr.Closed.Value > g.chat.Closed.Value)                        
            .Count ()

1 Answer 1


A faster version of your final where clause is:

cr.Answered.Value <= g.chat.Closed.Value && cr.Closed.Value >= g.chat.Answered.Value

If you do not want to count end points as overlapping (e.g. a call ending exactly at 9:59 and a call beginning exactly at 9:59 do not overlap) then use:

cr.Answered.Value < g.chat.Closed.Value && cr.Closed.Value > g.chat.Answered.Value

You can also remove the .Where (cr => (cr.ID != g.chat.ID)) condition and subtract 1 from the total count since it should be guaranteed that there is only one call taking place by the same operator during the same time period in question.


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